Contact Advantage offer SMART e-mail as an integral part of our service offering
Send SMART e-mails directly to your customers and find out what they really feel about your business.
SMART e-mails are fully Interactive Customer Surveys.
Over various campaigns we have identified that 26% of customers who opened SMART e-mail responded and of those that respond some 35% of them were still in market!
SMART e-mails provide:
- Results fed back to your e-mail address within 24 hours.
- What your customers think on why they dealt with you and why they didn’t (Get Mystery Shop Information from real customers, not actors).
- Details on who is still in market and when are they looking to change.
- The opportunity to get back in touch with and sell to unhappy customers.
- Customer’s comments fed back direct to managers not filtered through staff.
- A full reporting suite.
SMART e-mails are:
- Low cost.
- Simple to set up and use.
- Fully automated.
- Adaptable to all departments
SMART e-mail is a low cost, efficient way to source potential customers – providing feedback that can help overcome objections and – importantly – help sell more cars.